The COVID-19 crisis has us all quickly adapting to new ways to serve our customers. You’ve seen what can be done, despite constraints, as your team works to find creative solutions to serving customers while staying safe.
There may be some brilliant workarounds and short-cuts taking shape that could serve as long-term best practices.
In a recent survey that Let’s Grow Leaders conducted in partnership with the University of North Colorado, researchers found that employees have ideas but frequently don’t speak up to share them.
The study found that 67 percent of employees think that their manager operates under the notion, “This is the way we’ve always done it,” and 40 percent say they don’t feel confident to share their ideas.
At at this moment, all over the world, we are seeing brilliant micro-innovations, where people are pulling together and asking “How can we?”
How can we use scuba equipment as a ventilator? What if we could turn our curtains into face masks? How can get that training done when everyone is working remotely?
Once we get through this immediate crisis to establish a new normal, how will you leverage this spirit of micro-innovation, problem-solving, and customer advocacy on your team?
Don’t risk returning to “business as usual” and waste money and miss opportunities to make your organization better. When the time is right, you’ll want to engage your team in capturing all the lessons learned and co-creating your future.
Even if you don’t have time to discuss this right now, encourage your team to jot down anything that comes to mind about what they’re learning. Ask these questions:
- What are we learning about what matters most for our customers?
- Which communication methods are working best?
- What do employees need most from your leadership?
- What non-essential work have we stopped doing that could potentially stay stopped?
- Which meetings are most essential? Which meetings, as it turns out, are not?
- What are we learning about remote working, meetings, and training?
Ask your team to capture their best ideas for building a better, bolder future together.
Source: Let’s Grow Leaders