Members’ Operational Excellence Series Begins

Consultant Steve Wilson last week hosted the first of a five-part series for Association members on operational excellence.

The Association introduced this series to move past the foundational work of operational excellence and dive more deeply into issues that matter most to our members. Each session will build on the one before it. See the webinar at You will need to call the Association at (314) 878-2304 to get a passcode to watch.

This first session, among other things, distinguished operational excellence from excellence in operations. Operations refers to processes, Wilson said, and operational deals with systems.

He said operational excellence begins with a state of readiness, which companies achieve by, in part, cultivating a culture committed to leadership, stewardship, mentorship, and followership

Meet Wilson in person when he leads a session at the 2021 Marketing & Distribution Convention in Oklahoma City in November.