Whats Your name?
By Bob Janet of Bob Janet Sales Growth Now
Do you like hearing your name? I Do! When I call the front desk at a hotel and they say my name it makes me feel good. In fact, I have read that the Westin Hotel chain found that when guests are called by their names, they improve their evaluations of the hotels by over 25%.
Even if that figure is not correct, I believe there is an increase in customer satisfaction when you hear your name. I know I like it.
Do your best to remember your customer’s, prospect’s and contact’s names. And USE THEIR NAME, it will increase your sales and grow your business.
Bob Janet Sales Growth Now has been a member of this Association since 2009. For more information please go to BobJanet.com. ◆