We communicate today through channels that are one step removed from personal interaction. I wonder if as we rely more on text and email, we compromise our skills to listen.
Along the same lines, with so much information available to us from digital sources, are we prone to wrongly assume that everyone is operating with the same information we are? And does that ultimately diminish the quality of our face-to-face conversations?
The Association staff and I are determined to renew our focus on listening, and we start with this newsletter.
First, I want you to know what weve heard recently, beginning with the Spring Conference. In visiting with a wide section of members, we learned that to reach most of you, we need to cast a wide geographic net from the upper Midwest to cities like San Antonio, Charlotte and even an occasional beach location like this years event in Clearwater, Fla.
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